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Support
and training

Software deployment and change management support

Our project managers all have in-depth knowledge of the foodservice sector.

Experts in project management, they provide you with personalized support during the deployment of Adoria in your restaurant group.

Deployment support

To initiate the deployment, your dedicated Adoria Project Manager organizes a launch meeting with everyone involved.

Here are the main actions carried out by your Project Manager:

Integration of customer data into the tool (supplier catalogs, creation of a library of specific ingredients, ...)
Implementation of collaborative dashboards
Training of all users or in-house trainers.
Our support and training offer has expanded, and today you can choose from a wide range of formats: full-day face-to-face, short-format distance learning (2 hours per day), Q&A webinars, ...

Our Project Managers are used to adapting their pedagogical approach to the audience being trained: Adoria administrators / head office functions / field functions / cross-functional departments (Purchasing, Management Control), etc.

Finally, your Project Manager plays an active role in the deployment of the solution in your restaurants.

Long-term support

Change management is essential to the success of the project within your restaurant group.

All our "Adoria 360" customers benefit from a dedicated project manager. Relational and resolutely customer-oriented, our Project Managers are committed to understanding your organizational methods.

Once the project is up and running, our Project Managers are ready to help you.

Once the deployment phase has been completed, your Dedicated Project Manager naturally continues to support you, notably in the form of a weekly project comitee and a quarterly steering comitee.

If necessary, you can call on Adoria support:

Level 2 support, included: this is dedicated to Administrators of the Adoria solution at the customer site: this is the person designated at your site to interface with the Adoria teams.
Level 1 support, optional: dedicated to users in restaurants.
This is a dedicated phone line specific to each customer. Your employees are supported by our live teams.