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Transform your restaurant for the Olympics: 5 tips to maximize your customer experience

June 11 2024

The Olympic Games mainly in Île-de-France in 2024 represent an exceptional opportunity to transform the customer experience in restaurants through digitalization.

By integrating advanced technologies, you can optimize your operations, reduce waiting times and offer a superior customer experience, thus meeting the high expectations of the many international visitors.

Transform your restaurant for the Olympics: 5 tips to maximize your customer experience

Revolutionize your queue

Use digital queue management systems to optimize customer reception. Virtual queuing systems allow customers to check in via a mobile app and receive real-time notifications on the progress of their position. This can not only reduce physical waiting time but also improve your customers' overall satisfaction.

  • Virtual queuing technology: apps such as Skeepit, QLess or Waitwhile allow customers to register remotely and track their position in the queue via their smartphone. These systems can integrate waiting time estimates based on intelligent algorithms.
  • Information screens: screens located in waiting areas show real-time queue progress and provide additional information such as promotions or special announcements, enhancing the waiting experience.

Optimize management of customer orders and reservations

Ease online transactions and efficiently manage reservations to avoid overbooking. Using online platforms allows customers to place orders in advance; this gives you time to organize production, reducing waiting times.
For reservations, implement systems that automatically synchronize online bookings with your room schedule to avoid double-booking errors. These systems enable smooth management of customer flows and ensure greater satisfaction.

Anticipate inventory forecasting

Use advanced forecasting tools to anticipate inventory requirements. By analyzing historical data and integrating forecasts linked to sporting events, you can adjust your supplier orders to meet demand. This reduces the risk of stock-outs and overstocking.

Plan for essential personnel

Purposefully plan your staff to handle peak demand. Use scheduling tools to forecast staffing requirements based on bookings and attendance forecasts. This ensures smooth service and maintains a high level of quality even during busy periods.Effective staff planning also reduces employee stress and improves productivity and job satisfaction.

Integrate digital payment solutions

Simplify the payment process with mobile payment solutions like Sunday or Zenchef Pay. These platforms use QR codes that customers scan to view the menu, order, and pay directly via their smartphone. Customers don't need to download an app, eliminating disincentives to use.

Connected to your point-of-sale (POS) system, these solutions speed up checkout, reducing queues and enabling faster table rotation. By automating payments, staff can concentrate on other essential tasks, improving the customer experience and increasing your establishment's profitability.

How Adoria helps restaurant groups

For General, Financial and Operations Managers of multi-site restaurant groups who need a truly reliable solution to steer them and optimize foodcost while making life easier for operational staff, Adoria offers a flexible, tailored FoodTech management application.

It helps restaurateurs produce as closely as possible to footfall and requirements, thanks to its Order Advice functionality. This helps you avoid stock-outs and food waste.
It also allows you to optimize inventory management, control foodcost and improve team productivity.

More information here: Adoria - Production and Stocks.



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